Certification Documentation

IT Service Management System Documentation Kit for ISO 20000 Certification

D129 :
ISO 20000 Documents


ISO 20000 documents contain more than 130 editable MS-Word files. These editable documents address all the elements of IT management system

Content of IT Service Management System Documentation Kit for ISO 20000 Certification

The contents of the iso 20000 certification documents kit which we offer are:

  1. IT SMS plan: A sample IT Service management system plan which meets the requirement for certification.
  2. Mandatory Procedures: 19 procedures for IT service management to meet system requirements.
  3. IT SMS Policies: 14 policies for IT service management for making commitment to the system.
  4. Standard operating procedures: 09 SOPs for making the best service management system within the organization.
  5. Forms/ Record templates: A set of 65 blank samples and few filled templates, plans and forms for quick documentation.
  6. Job Description: The detail authority and responsibility is given in the job description to make the vibrant organization structure.
  7. ISO 20000 Audit Checklist: A question bank comprising of more than 400 iso 20000 audit checklist, which includes clause wise auditing questions.
  8. Gap Analysis tool Kit: It also includes the tool kit for audit questions to conduct gap analysis that helps you to make the system faster.
  9. Master Matrix sheet: Linkage of all our documents against ITSMS system, is established with document reference for easy understanding to users.

Total ITSMS Documents are editable, hence the user/ iso 20000 consultant can easily modify the name of the company, its logo and other things required by your company for the preparation of documentation, SOPs, procedures and audit checklists.


Features of the provided ITSMS certification documents are:

  • They are in plain English.
  • The hand-outs are compatible with windows 2000 and word 7 versions.
  • A soft-copy of an editable document kit with iso 20000 checklist is provided.
  • It is easy to learn and user friendly.
  • It helps in saving a lot of typing time.
  • It has been developed by experienced experts.
  • It is a good guide iso 20000 consultant and comes in handy for training your management and team personnel.
  • It defines a base system satisfying all the IT service management system requirements.
  • It contains an ISO 20000 SMS plan, templates, procedures, an iso 20000 audit checklist and the formats which comply with IT service system requirements.
How useful?
  • The documents are ideal to be used by any individual or by a facilitator working with large groups to successfully implement ISO 20000 in their organizations.
  • It helps you to provide a kit for making effective documentation on ITSMS.
  • The user can modify the templates as per their service activity and create own documents for their organization.
  • Readymade templates are available which can reduce your time in document preparation and preparing iso 20000 checklist to meet system requirements for easy certification.
  • Take care for all the section and sub sections for information service management system and give better confidence in your system as well as provide linkage with related document list.
  • The detail job description for various category of person is meaningful to make the vibrant work culture in any types of service organization.
Other Details

Information technology service management system complies with the requirements mentioned in the clauses of ISO 20000-1:2011. Our ready to use editable ISO 20000 documentation package with reference on related document requirements. The document set consist of more than 110 documents that help the organization to make the best system and to educate employees, management, vendors or any other person regarding service management system for any kind of service organizations.

Global manager Group has designed ITSMS - ISO 20000 Documentation kit with the help of experienced system consultants. The Information Technology services management system - ISO 20000 certification documents that includes service management system plan, policies, procedures, sample plan, templates, forms, SOPs, job descriptions, iso 20000 audit checklist and more. The document kit offered by us has been carefully developed, that covers each and every requirement for documentation process and is used globally by many organization for making the best system with ISO 20000:2011 certification.

It has been prepared after spending more than 2000 hours by our team of iso 20000 consultants, having rich experience of successful ITSMS certification for many companies globally. The user can very easily modify the templates and iso 20000 checklist according to activity and services provided by them and create the documents for their organization.

This document kit soft-copy is now on sale. ISO 20000 documents are delivered by E-mail/download from ftp server. For detail list of all these 9 categories of documents or purchase any individual part of this document kit, Contact Us.

Note: The complete set of IT service management system documents are editable and given rights of modifying and reusing. The Free Sample DEMO is giving information about documentation with list of contents of iso 20000 policies, procedures, SOPs, forms, exhibits, iso 20000 checklists etc.

This product kit softcopy is now on sale. This product is delivered by download from server/ E-mail.

For more details on ISO Certification, Contact Us or to see demo of our products, visit our E-Shop.

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