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Frequently Asked Question
     
  What happens after I send purchase order and register with you ?
Ans.

Upon registration using Visa, America Express, or MasterCard/send cheque or deposited money in our account and on realizations by us we will send our products either of the ways listed below depending on the products as well as size of your E-mail account.

 
the password and username is given to download from our ftp server within 2 days of confirmation of payment from 2Co.
Zip file by E-mail with in 2 days.
Delivered CD by courier from our office within 3 working days.
  What will I get  if  I pay for any particular products ?
Ans.

You will be delivered softcopy of our products (presentation kit or document kit ) purchased by you The scope of product shall be as stated in the web-site. This product is sold as a guide or reference copy only.  Many organizations globally have used our guide products after necessary customization and implementation . The buyer must customize our training presentation/document kit to suit his/her organization’s requirements .M/s Naman Infotech center shall not be responsible for any loss/damage to the client that might arise due to improper modification by client/usage of the product.

     
  Can I get user manual and contents of your products for purchases done by us ?
Ans. You will get user manual along with our product .
   
  Can I get license for the single user for the copy purchased by me for any of our products ?
Ans.

Yes, you may use our product for your company under our single license scheme but your copy should not be given to other customers or other company as it is protected under international copy right act and each product copy is having one unique copy number to protect multi usage of our products.

 
  We are having 5 group of companies and if I purchase 1 copy then may your product be used by our   all other group companies ?
Ans.

The product is sold under single user license scheme and if you want to purchase it for your all the group companies then you have to purchase multiple copy from us.

 
  Can I get discount for registering multiple copies ?
Ans. Yes and that will be decided on case to case basis.
 
  Is The Credit Card transaction secure ?
Ans.

The credit card registration is done through a secure socket, so there is no risk for your credit card information, which is protected and cannot be intercepted.

 
  Can I use your training presentation/ documentation kit and make it user friendly to meet my need?
Ans.

Yes, you can and for that you need to save our products in your computer and do necessary changes to meet your requirements. Our all the products are user friendly and made in power point for training presentations and word for training literature as well as documentation kit. We are giving soft copy of our all products and no hard copy is given.

 
 

What is the Do's   and   DONT's   of ISO:9000, ISO:14000 and OHSAS:18001 implementation

Do!

Document your way of doing business and align the implementation of ISO system with your business objectives and business practices.

Keep the documentation simple.
Document the flexibility you need in your procedures.
Use the ISO implementation as a stepping stone to get better efficiency in your operation.
Choose a Management Representative that is part of the management team and well liked and respected within the organization.
Conduct your implementation on a faster-track approach, slow implementations are more disruptive and difficult in the long run.
Choose an ISO/Management representative that sees the big picture and understand ISO at a higher level.
Provide ISO training to the management level individuals even if you are going to use an external consultant .
Provide Internal Auditor training to the Management Representative and some other key members of the organization. (see Auditor Training).
Select a consultant firm on the basis of how well their style will fit your company culture, as well as their success rate in helping companies achieve certification. An inappropriate consultant can do a lot of damage. Check the references!
Check credit history of consulting firms... there are a lot of reputable and yet unreliable entities out there.
Beware of consultants that quote you a fixed cost without conducting a thorough audit of your operation. They are low-balling to get the job. Once they get it and they do get a feel of the amount of work, they will either start cutting corners to save time, which will put you at risk, or find a way to abort the implementation process in midstream after having pocketed a chunk of money.
Ask for detailed quotes from registrars that cover a 3-year period, which include the yearly Surveillance Audits.
Lock in a registration audit date right away, so that all your organization has a clear target and stays focused.
Choose and treat your Registrar like a long-term partner.
Use a Registrar's Preliminary Assessment as an improvement tool, as well as to maintain momentum for the implementation.
If you feel confident that you are ready without having to go through a preliminary assessment, call for a certification audit.
 
 
Do Not!
Start implementation before an experienced person or a professional conducts a gap assessment to determine exactly what needs to be done. You may go off-track and waste precious time and resources implementing unnecessary items, and missing some crucial tasks.
Create more work for yourself and your colleagues just to comply with ISO. That may mean that you are not aligning the implementation with your business practices and worst of all that the maintenance of the quality management system is going to be cumbersome and burdensome for your organization.
Conduct ISO implementation just to get a certificate.
Over-document procedures: the more you say the more you commit to.
Sacrifice the operational flexibility you need for your business to please the auditors.
Use a consultant that you will have to depend on to maintain your quality management system after certification. It will just cost you more and imply that the implementation was incomplete.
Think a Registrar is here to fail you.
Use an obscure Registrars who may almost give you a certificate for the right price… Their ISO certificates are worthless in the eyes of the business community.
Think that a good auditor is necessarily good at implementation.
 
 
   
 
   
 
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